First listed on: 03 December 2021

Program Manager - Strategic Initiatives



Exciting opportunity in Ballarat!
Salary up to $136K plus super

Central Highlands Water is a major regional employer, and we want you to join us!

Are you and experienced Program Manager, passionate about Strategic Alignment, Ways of Working (Transformation) and Customer Experience? This role has it all. We are looking for an experienced leader to manage a program of initiatives that will drive forward and implement customer centric, tech-led digital transformation at Central Highlands Water.

In everything we do, we strive to make a real difference to the lives of the people and communities we serve, and we share a common goal of making Ballarat and the Central Highlands region a great place to live.

CHW's key objective is to provide customer excellence and increase its customer value and satisfaction rating. In order to achieve this, we have identified 4 organisational-wide priorities, and 8 associated strategic initiatives that the business agreed to focus on. 

About us

At CHW, we understand that you spend a lot of time at work so we focus on making your time with us as enjoyable and rewarding as we possibly can. We are a great bunch of people that are passionate about what we do.

We are a supportive environment and offer a huge range of employee benefits like flexible working arrangements, RDOs, generous leave options, professional development, a health and wellbeing program and much more.

The Role

You will be accountable for managing a program of organisation-wide strategic initiatives designed to ultimately improve our customer satisfaction ratings through increasing 'RASE' (results in Customer Reputation, Employee Alignment, Customer Satisfaction, Employee Engagement).  

You will oversee all 8 Strategic Initiative Groups (SIGs) related deliverables and outcomes to ensure our success, through the development, implementation and management of governance mechanisms and controls. Working collaboratively across the business you will assist in establishing a future state enterprise-wide PMO function. On a daily basis, you will be responsible for budgets, stakeholder engagement, communications and culture and leadership development whilst facilitating CHW to grow and change. 

About you

  • Are you passionate about managing a portfolio of strategic initiatives to improve customer outcomes
  • Demonstrate strong leadership and communication skills, including story-telling, influencing and, stakeholder engagement
  • Can inspire and motivate others to continuously improve, develop and innovate
  • Have strong project management and governance knowledge and skills across both agile and waterfall delivery methodologies. 

If you have the above skills, experience and/or knowledge for this position, click on APPLY NOW to be redirected to our website and attach your CV. 

Download a copy of the Position Description.

While you are on our website, take a look around. You won’t be disappointed!

Applications close 9:00am, Thursday, 16 December 2021

Got Questions?

Contact Kristin Carter via email  or call direct on 0407 522 277.


Central Highlands Water is proud to be an inclusive and an equal opportunity employer.  We offer a range of flexible work arrangements and people of all abilities and backgrounds are encouraged to apply.

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