Our people at Central Highlands Water (CHW) have welcomed 2022 with their focus set firmly on our refreshed strategic direction to enhance and deliver our:

• Customer experience
• Employee experience
• Business transformation
• Digital transformation

Together, we’re actively working on evolving to the CHW of the future and, right now, we’re seeking critical thinkers, innovators, outcome achievers and collaborators to help navigate and drive our journey.

We require dedicated individuals, across a number of teams, to help us all become the best we can be, while also ensuring our customers, our people and safety are always our number one priority.

About the role
Our Customer Service Manager will have a passion for exceeding customer expectations in service delivery, and continuously developing their team, as they lead and manage the day to day operations of our Customer Services team.

This position will focus on:

• Developing and further enhancing the CHW customer experience framework
• The daily management of our Customer Enquiries, Customer Care and Metering teams
• Leading teams to meet KPIs and exceed our customers’ expectations, including the end to end billing cycle and related services
• Continuously developing our Customer Service team members, ensuring they are engaged and striving to continuously improve
• Working closely with CHW’s other internal teams, to share and understand team strategies, service delivery process improvements and campaigns to ensure the customer experience is seamless and valuable
• Ensuring the consistent delivery of high quality infield, phone based and face to face service, education and support, and ultimately providing all customers, with a positive contact experience.

Click here for a more detailed position description.

What’s in it for you:
Working for one of our region’s largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We’re full of everyday people who are great to work with and reflect our community!

At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills
• Gain access to career advancement opportunities across the organisation
• Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing
• Work in an organisation that makes a difference to our community
• Be part of an organisation that cares about you, your safety and wellbeing

Is 2022 your year to take on a challenge and to make a difference? Take the next step and apply for our Customer Service Manager opportunity.

How to apply

• Before submitting your application, we recommend that you read our Job Application Pack which has important information about how to apply.
• Please ensure you provide a cover letter, resume and a statement addressing the key selection criteria.

If you would like to have a confidential chat about the role or to email your application, please email applications@chw.net.au and a member of the People, Culture & Safety team will get in touch with you.

At CHW we are dedicated to supporting our team’s physical and mental wellbeing. We offer flexible and hybrid working opportunities. We assist our team to develop, as people and as leaders. We value diversity and inclusion - our workforce is a place where the melding of a range of views and perspectives is celebrated.