Our people at Central Highlands Water (CHW) have welcomed 2022 with their focus set firmly on our refreshed strategic direction to enhance and deliver our:

• Customer experience
• Employee experience
• Business transformation
• Digital transformation

Together, we’re actively working on evolving to the CHW of the future and, right now, we’re seeking critical thinkers, innovators, outcome achievers and collaborators to help navigate and drive our journey.

We require dedicated individuals, across a number of teams, to help us all become the best we can be, while also ensuring our customers, our people and safety are always our number one priority.

About the role:
Our Team Leader Property Services will provide outcome focused leadership and support to our Property Services team ensuring the provision of effective and efficient services to our customers and stakeholders.

This role is responsible for, but not limited to:

• Providing effective support, coordination and leadership to the Property Services team
• Determining priorities and work standards, formulating policy, associated principles, practices and procedures relating to CHW’s property services
• Ensuring standards of customer service are met by the team. Providing factual and consistent responses to technical enquiries, non-works developments and property services information requests in a timely manner
• Proactively identifying opportunities for continuous improvement in systems and processes to drive exceptional customer experience
• Undertaking contractor management including compliance, reporting and the management of KPIs and incentives
• Developing and maintaining relationships with customers and internal stakeholders to identify and address property services issues
• Resolving day to day issues including front desk and phone enquiry services and delegation of incoming service requests
• Driving strategic outcomes by either leading or participating in project teams

Click here for a more detailed position description.

What’s in it for you:
Working for one of our region’s largest employers you will be part of an organisation that is high achieving, cohesive and always striving for better customer outcomes. We’re full of everyday people who are great to work with and reflect our community!

At CHW you will:

• Have access to training and development opportunities that will further develop your knowledge and skills
• Gain access to career advancement opportunities across the organisation
• Be part of an organisation that strongly promotes work life balance, flexibility, safety and wellbeing
• Have access to rostered days off (RDOs)
• Work in an organisation that makes a difference to our community
• Be part of an organisation that cares about you, your safety and wellbeing

Is 2022 your year to take on a challenge and to make a difference? Take the next step and apply for our Team Leader Property Services opportunity.

How to apply:

• Before submitting your application, we recommend that you read our Job Application Pack which has important information about how to apply.
• Please ensure you provide a cover letter, resume and a statement addressing the key selection criteria.

If you would like to have a confidential chat about the role or to email your application, please email applications@chw.net.au and a member of the People, Culture & Safety team will get in touch with you.