Hunter Water is offering support to customers affected by cost-of-living increases. 

Hunter Water says it is offering a range of assistance programs and support services.

“Whether you need extra time or support paying your bill or options on managing your payments, our team is here to support you,” says Kylie Bennett, leader of Hunter Water’s customer assistance team.

“We know many people in our community are impacted by cost-of-living pressures, and this impact may increase in the coming months, especially with extra expenses around Christmas time and the return-to school period. We want to do everything we can to support you, our customers through this,” Ms Bennett said. 

Personalised support is available for any eligible customer or water bill-paying private tenant experiencing financial difficulties, these include payment extensions and flexible payment options such as our bill smoothing program, Easy Pay.

Hunter Water Executive Manager Customer Services, Matt Hingston, encourages customers to contact the group if they need help paying their water bills.

“Our non-residential customers, especially small business owners, are also encouraged to contact Hunter Water to discuss their options and how we can tailor our support,” Mr Hingston said. 

On top of direct support, Hunter households have a large degree of influence over their water bills by controlling their water usage. 

By using a WELS 4-star rated showerhead and reducing shower time to 4-minutes, the average household could save over 5,000 litres of water per person per year or nearly $15 per person per year in water charges. 

In addition to the water saving, households would also save more than $50 per person in energy consumption for hot water heating.

For anyone looking for assistance, Hunter Water says simply reach out by phone, online chat or email.