WA announces billing reforms
The Western Australian Government has announced a suite of billing reforms it says will make it easier for customers to manage their water bills, including a new two-monthly billing and self-service customer website.
State Water Minister Bill Marmion said the new bills would combine service and water use charges, which are currently charged separately.
“Billing every two months aims to make payment more manageable for customers by spreading annual costs across six bills, instead of larger accounts distributed less often,” Mr Marmion said.
“Issuing smaller, more manageable bills more frequently will also allow customers to track their water use, detect leaks earlier and assess water efficiency efforts sooner. The changes will be in place from July 1 next year.”
The Minister said the Water Corporation would also launch in March a self-service website called My Water, where customers could access and pay their bills online.
“Many people find online self-service convenient as they can access their account at any time, set up and manage direct debit payments and reduce their environmental impact through paperless billing,” he said.